Retargeting Strategy
June 30, 2009 by Benjamin Christie · Leave a Comment
We recently wrote a blog on Search Retargeting and how you use the search engines to find relevant users for your products then using display advertising retarget them with highly related advertising. Since the Search Retargeting blog, we’ve had a great deal of enquiry asking about more generalised Retargeting Strategies to help generate a high return on investment for your online campaigns.
If you’re selling products online, the most important thing is for you to develop some sort of Retargeting Strategy. The sooner you start serving cookies, the sooner you can start retargeting and generating sales.
So first off what is retargeting?
Retargeting is tactic used by online advertisers who target previous website visitors and serve them an advertisement encouraging them to revisit the site and complete a purchase. The advertisements which get served could be via a roadblock or sequential targeting and can offer the user a range of advertising messages in order to complete the sale. This is done by dropping a cookie on the user’s machine depending on behaviour targeting criteria which we’ll go into detail further.
Why would I want to use retargeting?
There is no doubt that consumers do a great deal of research online before making a purchase and for products with long purchasing cycles retargeting is a strategy to keep your brand or website top of mind with your target audience. Often when a user starts off researching a product to buy they will visit a wide range of sites looking for information on the product. At this time if you drop a cookie with some information on their behaviour you can target this later in the purchasing cycle.
Who do you target?
There are few options to consider.
- Everyone – you should begin immediately gathering data on who visits your site, particularly if you’re a smaller or niche ecommerce site. You can target these users with branding campaigns in the future.
- People who look at particular products. I’d personally mark any user that looks at a high margin product. It’s no good marking low margin products because you’ll eliminate the margin with the advertising cost. Just stick to high margin products. These sorts of people can be targeted with product specific advertising, drawing them back to the site in the future.
- People that don’t complete the shopping cart. These types of people are obviously ready to buy, but there was something in the way that stopped the transaction. It’s usually either comes down to price or shipping costs. If you can eliminate an obstacle and bring people back to complete their shopping cart with 20% off your order if you buy today or free shipping then your conversion rate increases and you get the sale.
- People that signup for a member or newsletter but don’t purchase. They are obviously interested in your products, but are not ready to buy. Could these people benefit from offering them a free catalogue or a discount coupon in order to buy?
What are some of the offers or messaging I could retarget my audience with?
Anything really, the ideas are endless. The key is running different retargeting creative which appeals to that audience demographic. Some ideas on retargeting campaigns could include;
- 24 hour sale (everything reduced)
- Discount Code or Coupon Code
- Specific discount on a particular product
- Become a member and get a catalogue or white paper
- Signup to the Newsletter
Where would the Retargeting Campaign run?
The campaign would be run back in the Gourmet Ads network traffic pool. Our systems will start locating your retargeting cookies the moment they leave your site. So if a user has had a cookie dropped on your site, then visits a site within our network, they’ll see retargeting campaigns straight away.
With a proper retargeting strategy, you can expose that consumer to specific ads as they surf and shop outside the walls of your site. For products with a longer purchase cycle, retargeting leverages sequential advertising to reinforce your message as the consumer goes through the research and consideration process prior to completing a purchase.
To learn more about developing a Retargeting Strategy for your site or ecommerce store, contact us for more information and we’ll prepare a proposal for your consideration.
Search Retargeting
February 23, 2009 by Benjamin Christie · Leave a Comment
For many companies their entire online advertising strategy relates to search. They purchase related keywords, phrases, branded text and competitor names in the search engines on a pay per click model or PPC. For some, the pay per click search advertising model works very effectively, but for others companies where the click of a consumer doesn’t convert it can be very expensive running lead generation or direct response campaigns on Google Adwords, Yahoo Search Marketing, Microsoft Advertising or any other pay per click network. For those that fit the later, Search Retargeting with display advertising is a strategy which will help reduce some of the churn and increase conversation rates.
Search retargeting is a behavioral targeting technique where a user who searches and clicks on your text ad is taken to your landing page. At this time, using a cookie we record the search term and any related information needed on the user’s machine, ie such as the campaign or category. Then when that user hits a site within the Gourmet Ads network we serve relevant display ads to a user based on the search query and behaviour made earlier on the landing page.
We can even go one step further. For those consumers that go deeper in the transaction and don’t complete it we can server a separate cookie indicating this. So if they save their shopping cart and don’t complete, we could for 30 days target them to return to the site and complete the transaction at a given discount. So for say the first 7 days we could offer 5% off through to 20 days offer 25% discount to encourage them to return. You might even want to run a campaign about a product they added to their cart. The ideas are endless. Think of search retargeting as the ability to continue to talk with your target market after they initially left your landing page or ecommerce site.
Because you’ve already established a relationship with the consumer and they are pre-qualified, the conversion rates are much higher than simply running a display advertising campaign. The key however to running a search retargeting campaign is going wide with as much inventory as you possibly can. By running a search retargeting campaign with Gourmet Ads we not only can provide our inventory, we can also back onto the inventory with our media and ad serving partner Adify to extend the reach of your campaign. This is an essential part of any search retargeting campaign.
Sure the CPM rate will be slightly higher compared to a regular display campaign, but because you already have a relationship with the consumer and they are pre-qualified the benefits of conversion out way the slight cost difference. Search retargeting can be a great strategy to undertake and for any company that solely relies on search marketing and is a risk free way to continue the conversation with your consumer or target market.
Search retargeting keeps consumers engaged with more personalized, relevant advertising experiences, leading to higher click-through rates and conversions. To learn more about search retargeting, contact us or request a proposal for a campaign.
